Frequently Asked Questions
Everything you need to know about the Ultimate Surfing Company.
How do I determine the right wetsuit size?
We recommend using our detailed size guide which factors in height, weight, chest, and waist measurements. A proper wetsuit should feel like a second skin—tight but not restrictive of your movement or breathing.
What is the warranty policy on Rip Curl watches and wetsuits?
Our wetsuits come with a 3-year warranty on all stitching and a 12-month warranty on materials. Rip Curl watches feature a 5-year warranty on movements and 2 years on water resistance.
How long does shipping take for surfboards and large equipment?
Standard domestic shipping typically takes 3-7 business days. For oversized items like surfboards, we use specialized couriers to ensure safe delivery, which may add 2-3 days to the processing time.
Can I return an item if it doesn't fit?
Yes, we offer a 30-day return policy for most items. Products must be in original, unworn condition with tags attached. Please note that for hygiene reasons, swimwear must have the protective liner intact.
How do I care for my neoprene gear to make it last longer?
Always rinse your wetsuit with fresh water after every surf and hang it to dry in the shade. Avoid direct sunlight and never use a washing machine or dryer, as heat damages the neoprene's elasticity.
Do you offer international shipping?
Yes, we ship to most coastal regions worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.